Esthetic Finesse Policies & Client Guidelines

At Esthetic Finesse, we strive to create an exceptional experience with every visit. To help us deliver consistent, timely care, please take a moment to review our med spa policies regarding appointments, cancellations, and refunds.

We kindly ask that you arrive on time for your scheduled appointment. If you arrive more than 10 minutes late, we may need to shorten your treatment time or reschedule your visit.

In such cases, a cancellation fee may apply, as outlined below. Please plan accordingly to ensure you receive the full benefit of your treatment.

To ensure all guests receive timely appointments and to respect the time of our providers, Esthetic Finesse has a 48-hour Cancellation/No-Show Policy in place.

If you cancel within 48 hours of your appointment or fail to show up, a fee will be charged to the credit card on file. The fee amount varies depending on the type and length of the scheduled service, as outlined in our official policy.

If you no-show or cancel late three times, you will be required to prepay for future services in full at the time of booking. Please note that this prepaid amount is nonrefundable if our cancellation policy is violated.

However, if you reschedule more than 48 hours in advance, the prepaid amount will be fully credited toward your future treatment.

We truly value your time — and the time of our team. Last-minute cancellations leave schedule gaps that cannot be filled, which may impact access for other clients.

By booking an appointment at Esthetic Finesse, you agree to comply with our cancellation and no-show policy.

At Esthetic Finesse, we are committed to quality and transparency. Please review our refund guidelines:

Services: We do not offer refunds for services rendered, as aesthetic outcomes vary by individual.

Retail Products: We offer exchanges for defective items within 14 days of purchase. No refunds are issued.

Gift Cards: All gift certificate purchases are final and non-refundable.

We appreciate your understanding — these policies help us maintain the highest standard of care for all clients.

At Esthetic Finesse, your privacy matters to us. This policy explains how we collect and use your information when you visit our website or receive services.

What We Collect: We collect the information you share with us — such as your name, contact details, payment information, health history, and treatment photos — along with basic website data like cookies, IP address, and pages visited.

How We Use It: We use your information to schedule and provide your services, process payments, send appointment reminders and updates, share promotions (you can opt out anytime), and improve your experience with us. Health information is handled in accordance with applicable privacy laws, including HIPAA where it applies.

How We Share It: We do not sell your information. We only share it with trusted service providers who help us operate our business (such as our scheduling, payment, and marketing platforms), with healthcare providers when needed for your care, or when required by law.

Cookies & Tracking: Our website uses cookies and tools like Google Analytics and Meta Pixel to understand how visitors use our site and to deliver relevant ads. You can manage cookies through your browser settings.

Your Choices: You may request to access, update, or delete your personal information, or opt out of marketing messages, by contacting us at (480) 908-9695. Some records must be retained as required by law.

Security :We take reasonable steps to protect your information, though no system is 100% secure.

Updates: We may update this policy from time to time. The latest version will always be posted on this page.

If you have questions about our policies or need to update or reschedule your appointment, please call us at (480) 908-9695.

Ready to book? Schedule your appointment now!